Ordering Your Porsche - European Delivery
Any resident of the United States or Canada can take advantage of Porsche’s European Delivery Program, provided they place a vehicle order with and purchase that vehicle from an authorized Porsche dealer. Participants must take delivery of their vehicle in person at the Porsche factory in Germany. Military personnel stationed in Europe are not eligible under the terms of this program. People with special work or study arrangements may be restricted as a result of regulations within the country in which they will be working or studying. (If there is a question concerning eligibility, a diplomatic or counsel office of the host country should be contacted prior to placing the order.)
The Porsche European Delivery program involves a few basic steps:
Upon receiving final payment, your dealer will present you with your final delivery information, which will include your designated delivery time, hotel and taxi vouchers, and your personal Monroney Label. Please be certain the Monroney Label checks against your copy of the European Delivery Vehicle Order Form regarding the model, options, insurance and delivery date.
Payment must be made to your authorized Porsche dealer. Full payment includes the purchase price of the vehicle that was negotiated with your dealer.
Note: German tax laws require a Value Added Tax (VAT) to be paid on all purchases. Porsche Cars North America requires that your dealer collects the full VAT of 19% at the time of payment, in the event that your vehicle is not exported under current Customs guidelines and standards. The VAT payment is fully refundable when your vehicle has cleared customs in North America.
Should it be necessary for you to cancel your order, a cancellation fee of 1% of manufacturer’s suggested retail price may be assessed. If you have already been given the Monroney Label, you must return it before your dealer will refund the car payment, less the cancellation fee.
Change in Arrival Date
Should you need to change your arrival date in Europe, be certain to contact your dealer before departure so that the Porsche AG Delivery Center can accommodate your new time of arrival.
Finding Porsche in Stuttgart
The Porsche factory for our line of sports cars is located at Porscheplatz 1 in the Stuttgart suburb of Zuffenhausen, Germany. From the Stuttgart Airport, take a cab and ask for “Porsche Werk 2, gate “Porsche Museum” or the “Porschestrasse”. The taxi ride takes about 20 minutes. Be sure to ask the driver for a receipt so you can be reimbursed by PCNA’s European Delivery Department.
The New Car Delivery Center is open for car deliveries Monday through Friday, 8:00 a.m. to 4:00 p.m. except for weekends, German holidays and the factory vacation in July/August. Though the New Car Delivery Center is open until 4:00 p.m. daily, please be advised that English speaking programs are schedule at 8:30 a.m. and 10:00 a.m. on Monday, Wednesday, and Friday. Please keep this in mind when making your travel arrangements, it is always recommended you arrive the day prior to your scheduled delivery date. While in Europe, questions should be directed by telephone to +49 (0) 711/ 911-25388.
As our special guest, you are invited to visit the nearby Porsche Museum for a rare glimpse at some of the most groundbreaking sports cars in motorsports history. Also on display is Porsche Number 1, the very first realization of Ferdinand Porsche's dream to engineer the ultimate driving experience.
Tour the Porsche factory and you’ll witness many other dreams in the making for a select group of driving enthusiasts around the world. From the hand-stitching of a cabriolet top and the meticulous and detailed work covering even the tiniest interior part with leather, to the breathtaking event when the powertrain and the body are put together (known as the "The Marriage"), our renown care and craftsmanship is apparent at every point along your journey into the inner workings of Porsche. Afterward, you are invited to enjoy a complimentary lunch in the Executive Office Building and shop for exclusive merchandise at the Porsche Selection Boutique adjacent to the Delivery Center.
Finding Porsche in Leipzig
The Porsche factory for the Cayenne and Panamera is located at Porschestrasse 1 in the northern part of the city of Leipzig, Germany. Your transfer from the airport or your hotel in Leipzig will be provided through the Customer Center at Porsche Leipzig. Or, if you prefer, you can also take a taxi to the Porsche Factory, the expense of which will be reimbursed through the Porsche European Delivery Department. Please keep in mind when making your travel arrangements that English speaking programs are scheduled in the morning starting at 8:30 a.m. It is always recommended that you arrive the day prior to your scheduled delivery date.
Experience the thrill of a steep chicane, similar to the Corkscrew at Laguna Seca, take the curbs as if you were at the Nürburgring and feel the exhilarating g-forces in the section based on the Parabolica at Monza on our FIA-compliant and for professional competition use fully approved track. If that’s not enough for you, there are also sections reminiscent of the Loews curve at Monaco, the Curve di Lesmo at Monza, and the Bus Stop at Spa-Francorchamps.
While the on-road test track provides an opportunity to become acquainted with the outstanding performance of the Cayenne on the tarmac, the off-road circuit gives you a taste of the vehicle’s handling in more extreme conditions. Although only 6-km (3.7 miles) in length, the course is packed with a number of different obstacles and challenges, each one designed to demonstrate the all-terrain potential of the Cayenne. Eighteen training modules put your driving skills to the test, showing you how to achieve the optimum balance and response from your vehicle, including an obstacle log course, ramp crossings, a seesaw, twist humps and a stepped ascent, followed by a 50-meter wading.
For information about European Delivery at Porsche Leipzig, home of the Cayenne and Panamera, click here or see your local Porsche dealer.
Taking Delivery of Your Porsche
When you pick up your new Porsche, you will need a current passport and a valid driver's license. (An international driver's license – available at nominal cost through any AAA auto club office – is suggested to avoid language problems while touring Europe. If you have only your stateside or Canadian license, some countries could request notarized translations.) Any additional insurance premiums will be due at this time (see insurance section).
At the time of delivery, in addition to one pristine new Porsche with a full tank of gas, your European Delivery Consultant will present you with the following documents:
Carry these documents with you in the car at all times during your trip.
A Note About European Fuel
Your new Porsche will be built to specifications meeting all U.S./Canadian safety and emission control requirements. Unleaded fuel is now widely available at most major gas stations in Western Europe. The use of leaded fuel in your Porsche may invalidate your automobile’s warranty and/or make it necessary to exchange the catalyst and oxygen sensor at your expense. When you return your Porsche for transatlantic shipment, it will be tested per U.S. regulation to determine whether the vehicle was mis-fueled. Should you elect not to use the free return shipment through Porsche AG, such lead testing could become your responsibility and, upon importation, may be required to satisfy U.S. Customs.
Currently, the European Delivery program provides 16 days of collision coverage and third-party liability insurance, commencing on your specified delivery date. You are therefore fully insured (liability insurance and collision coverage) for the first 16 days of your trip. If your European travel plans exceed 16 days, you may obtain additional automobile insurance.
At the time of ordering, it is advisable to work with your dealer and obtain additional third-party liability and collision coverage for periods beyond the 16 days included in the program. Extensions to this coverage may be obtained in Europe, but the process is time-consuming and may interfere with your travel plans. You may pay for the additional insurance at the factory in Euro, U.S./Canadian Dollars, credit cards, or Traveler’s Checks. The insurance coverage indicated on the European Delivery Vehicle Order Form will be included in your papers.
Remember, your U.S./Canadian coverage is not valid in Europe. Third-party liability insurance covering the length of your European stay is required to ensure that the required international registration remains valid. Please do not overlook this critical point: your European auto registration is valid as long as you are covered by third-party liability insurance. Should you be caught without adequate liability insurance during your trip, your car could be confiscated as you cross an international border.
It is also important to note that if your arrival at the factory is delayed from the date specified on the insurance forms, only the remainder of your registration and liability insurance will remain in force. Be sure to notify your dealer directly if there is a last-minute change in your arrival date.
Warranty and Service in Europe
The warranty terms valid outside the United States/Canada are presented in the booklets issued to you during delivery. Any work done on your Porsche should be performed as specified in the Warranty and/or Maintenance booklets by a dealer listed in the Porsche Authorized Dealer's booklet. Please refer to the maintenance booklet’s schedule outline to determine when you will be charged for the first maintenance service. We urge you to follow these suggestions in order to ensure that the warranty remains valid.
Porsche preferred airline Lufthansa offers special rates, inquire within for more information.
Hotels and Accommodations
For more hotel information:
Shipping your Porsche Stateside
Returning Your Porsche
Your Porsche can be dropped off free-of-charge at either Porsche factory in Stuttgart or Leipzig. The factory can facilitate the return of your vehicle 24 hours a day, 7 days a week, every day of the year. It is recommended that you return your vehicle to our factory, in the event that any warranty work needs to be performed by Porsche’s factory technicians. Please note, however, that the factory shop is completely booked at times, which could delay shipment of your vehicle to North America.
If you would like to make alternate arrangements for dropping off your vehicle for return shipment, we have made arrangements with EH Harms, which allows you to drop off your vehicle in a number of major cities throughout Europe:
Germany – Berlin, Bremerhaven, Duisburg, Frankfurt, Hamburg, Munich, Sindelfingen
France – Paris, Nice
Switzerland – Geneva, Zurich
Great Britain – London
Belgium – Antwerp
Netherlands – Amsterdam
Spain – Madrid
Additional drop-off points are available upon request. Additional charges will apply to cover the transportation cost from the drop off location to the Porsche factory in Stuttgart or Leipzig (drop-off at either factory is free of charge). Please contact EH Harms to set up a day and time at the alternate drop-off point of your choice and for detailed information on additional drop-off points within and outside of Germany (detailed contact information will be sent to you with your European Delivery package).
Your Porsche will be fully insured for the return shipment, but personal items left in your car are not covered, so be sure to remove any personal belongings from your new Porsche prior to turning it over for shipment. The International Registration booklet will also be needed in order to leave your car with our shipping agent.
Your Porsche's Arrival
U.S. Customs duty and clearance fees and/or Canadian Customs clearance, if applicable, will be arranged by Porsche as a service to you. Porsche Cars North America, Inc. can transport your vehicle to any authorized Porsche dealer at the prevailing inland transportation fee. (Inland transportation insurance will be included.)
Please inspect your Porsche at pick-up to ensure that any damage incurred during transportation is noted.